Terms- Robin Kraft Design

ORDER TIMELINE

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Our company handcrafts all products within 5-7 days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 5-7 days to be created for you.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly in color from the product picture due the color settings on your computer.

Care for your new product(s) by:

* removing from package carefully when ready to display in frame with backing and glass or with sufficient support.

* keeping away from water

* keeping out of direct sunlight because colors can fade.

Your product(s) can be damaged if:

* if not stored in packaging or displayed in frame with backing and glass or proper support.

* left out on the sun

* exposed to water

Size chart (if applicable)

Please select correct size to prevent errors in ordering.

Selections vary:

5 x 7, 8 x 10 or 11 x 14

SHIPPING

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Our company ships through the following carriers

* USPS, PRIORITY, FEDEX, OR UPS

International shipping 

We happily support and love our international customers.

We ship all International products through USPS.

Robin Kraft Design is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

EXCHANGES

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift card

* Original paintings

* Prints

*Photographs

*Greeting Cards

Only a one time exchange is offered no returns.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

No Exchange is offered if:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Sale items 

Unfortunately sale items cannot be refunded or exchanged.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to: admin@robinkraftdesign.com

Shipping

To return your product for exchange, you should send an email to: admin@robinkraftdesign.com for further instruction.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.